22.5 hours per week - minimum 3 days a week
To cover Somerset/Devon or Milton Keynes or Leicester or Worcestershire/ Herefordshire.
Here at Stonewater, we are looking for a Customer Partner to join our tenancy team supporting vulnerable customers with property condition and hoarding. It is an exciting opportunity to use effective communication skills to liaise with other agencies such as social workers and mental health support workers to ensure customers can sustain their tenancies.
As Customer Partner, you’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
The role requires attendance at tenancy sign ups and court hearings amongst other visits and applications to charities signposting customers for help.
The ideal candidate will:
1. Experience of customer service.
2. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
3. Experience of safeguarding referrals and engaging multiple agencies for cases.
4. A high le...