Customer Service Analyst - 3 Months - Welwyn Garden City (Onsite) - £15-17 ph PAYE
A well-known global business is looking for an experienced Customer Service Analyst to join their team on an initial 3-month assignment. The successful candidate will support the team in providing proactive, customer-focused, face-to-face onsite support to all users.
1. You will use good problem-solving and people skills to ensure users receive swift resolutions to their IT queries or problems, demonstrating great customer service skills while maintaining a calm, assured, and empathetic nature in your interactions. Experience in using ITSM systems to log and track end-user incidents while working within SLAs is essential.
2. You will have the ability to identify recurring issues and challenges that end users experience and raise these with the relevant teams for further investigation. Excellent teamwork skills are required as this role necessitates building strong relationships for both you and the team to be successful.
3. Prior experience with our enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink is not mandatory, as relevant training will be provided; however, previous exposure to these platforms would be beneficial. Experience working with iOS devices such as iPhone, iPad, and Mac, as well as Windows hardware and meeting room technology, is also advantageous.
4. Previous experience in building and configuring computers for new starters and upgrading existing users' laptops will be greatly beneficial.
5. You should have an eagerness to learn and a desire to acquire new technical skills, along with a curious mindset. This will enable you to build strong knowledge of the products and services we provide and assist our end users in making the best use of these.
6. Previous experience in a face-to-face customer service environment is desirable, providing both reactive and proactive maintenance support.
Please note: We can only consider applications from candidates who have the right to work in the UK.
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