NHS Bath and North East Somerset, Swindon and Wiltshire ICB
BSW ICB is seeking to recruit an enthusiastic and self-motivated administrator to join the Continuing Healthcare Team. BSW ICB has an Agile Working Policy where office attendance is required for business purposes along with the flexibility of remote working.
This is an exciting opportunity to work within a strong and supportive team and to undertake a key role in successfully delivering important patient-focused care services.
Main duties of the job
This is a varied role, working in a busy team, which requires someone with exceptional administration skills who can multi-task effectively to provide comprehensive and efficient support to colleagues, service providers, and the Local Authority.
The role will be dealing with Continuing Healthcare (CHC) applications for numerous funding streams, all of which follow varying policies and processes which require ongoing administration support to ensure an excellent service to all users.
The role will require regular contact with Care & Nursing Homes, Social Services, Hospital Teams, and other Health & Social Care Professionals. Contact with patients and families will also be required to provide information and guidance, ensuring that we are delivering a professional and caring service.
Further to processing CHC applications, you will get involved with other duties within the team such as:
1. Arranging and Booking healthcare assessments
2. Dealing with day-to-day queries by telephone and email
3. Creating and maintaining electronic records, and databases
4. General office duties such as photocopying, scanning, printing documentation, and undertaking post duties
Job responsibilities
Acting as the first point of contact for a wide variety of stakeholders including patients, families and carers, general public, acute and community providers, NHS and Local Authority staff and other external agencies.
Recording of all new referrals in a timely manner on appropriate databases and prioritising referrals in accordance with the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care July 2022 (Revised).
Management and completion of any ongoing communication arising as part of the referrals process.
Liaising with all relevant parties including clinical staff and local authority staff, private providers, patients, families/representatives to ensure assessments and review appointments are conducted within the national Service Framework timescales.
Provision of administrative support including typing bespoke letters, requesting outstanding information, file and diary management.
Communicating with patients, families/representatives, other NHS and Local Authority staff and private providers with empathy where the nature of the communications may be highly sensitive and emotive.
Being the first point of contact for telephone calls into the department and using initiative to deal with calls if possible.
Working with other members of the administration team to ensure that the office is appropriately staffed throughout the day to cover administrative communication duties.
Ensure the principles of openness, transparency, and candour are observed and upheld in all working practices. Following the procurement processes to support the purchase of appropriate care for individuals meeting the criteria for Continuing Healthcare.
Preparation of documents for CHC appeals and disputes processes.
Person Specification
Knowledge, Training and Experience
* Educated to NVQ Level 3 in relevant subject or equivalent level of qualification or previous proven experience.
* Working knowledge of Microsoft Office particularly Outlook, Word and Excel.
* Demonstrable experience of working in an office environment.
* Experience of working with computerised database systems.
* Experience of working in a Health or Social Care environment.
Communication Skills
* Good clear and effective communication skills including telephone skills, data entry, and writing skills.
* Good interpersonal skills with the ability to deal sensitively with patients and their family/representatives.
Analytical
* Able to work to National Guidelines, and local policy and procedures.
Planning Skills
* Excellent planning and organisation skills.
Autonomy
* Ability to work independently and as part of a wider team.
* Ability to work against set guidelines.
Management Skills
Physical Skills
* Ability to work in front of a monitor for a significant percentage of time on a daily basis.
Equality and Diversity
* Understanding of and commitment to equality of opportunity and good working relationships.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Bath and North East Somerset, Swindon and Wiltshire ICB
Address
BSW ICB- Banes, Swindon and Wiltshire
£24,071 to £25,674 a year Per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
983-ICB-7138KB-A
Job locations
BSW ICB- Banes, Swindon and Wiltshire
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