What's involved with this role:
Role: Technical Author
Job Ref: QAD 3280/1003
Pay Rate: Competitive Market Rate
Hours per week: 37 hours
Contract Length: 12 months
Location: Corsham - hybrid working
This post will be required to develop the Service Design Packs (ITIL3) for a Voice & Video (V&V) Services. The role will need to interface with Users and the Fixed connectivity team based in Corsham to develop a Service orientated document set for ‘Live Services’ as directed by the V&V Product Owner.
Key accountabilities:
Produce two Voice & Video (V&V) Service Design Packs (SDPs). Key responsibility for developing the ITIL3 aligned SDP for V&V Services
Key Responsibility for producing the ‘as built’ Solution Specification for the Operational V&V systems.
Key Responsibility for producing the Voice & Video Product Roadmap(s) for the V&V Product Owner.
Secondary Responsibility for developing the System Knowledge Articles (KAs), Work Instructions (Wis) and User Guides (UGs) for a small V&V Service.
Essential:
Experience of working within teams that have managed Strategic Networks and Bearer Services.
Experience & Understanding of the difference between ‘Legacy’ and ‘New’ systems and the challenges this presents during transition, particularly for highly secure systems.
Ability to work with others in a high pressure and conflicting priorities environment.
Ability to work in a complex environment where Security conditions and controls can be difficult to navigate.
Previous experience of developing systems, solutions or services that form a key element of a larger system or capability.
V&V experience would be an advantage but not essential.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Security Clearance: DV highly desirable; candidates with active DV clearance will be fast-tracked.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.
As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Please send your CV directly to centralgov@tclrec.com
1
Job Ref: QAD 3280/1003
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.