Job Title: IT Officer (Temporary Contract)
Contract Duration: 3-6 Months
Location: Remote (Work from Home)
Job Description
We are looking for a proactive and experienced IT Officer to join our clients team on a temporary basis for 3-6 months. You will play a key role in providing IT support and training across the organisation, with a focus on maintaining and enhancing the Housing Management System (MIS ActiveH).
Key Responsibilities
1.
System Support and Training
* Provide support for the Housing Management System (MIS ActiveH).
* Deliver training on key systems to staff across the organisation.
2.
IT Support
* Provide 1st and 2nd line IT support across multiple platforms, including operating systems (VMWare, Windows, iOS), Windows Server-based systems, and hardware.
* Support remote working systems to ensure effective service delivery.
3.
End User Support
* Work closely with the Head of IT & Projects to efficiently prioritise and resolve incidents.
* Maintain a high standard of end-user support by being responsive and visible.
4.
Operational Analysis and Knowledge Sharing
* Analyse operational needs and identify gaps in stakeholder and team training.
* Contribute to the IT Service Desk knowledge base to ensure solutions are documented and reusable.
5.
System Administration and Security
* Manage permissions and resource ...