Job description
Job Role - IT Technician
We are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The role involves maintaining and improving technology infrastructure in an educational setting, troubleshooting technical issues, and providing essential IT support to teachers, staff, and students. The ideal candidate will enjoy working with children and educators, have strong communication skills, and bring a solutions-oriented approach to ensuring effective technology use in the schools. You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA.
Required Skills & Attributes:
* Provide effective 1st and 2nd line support for users, covering PCs, laptops, iPads, printers, AV equipment, peripherals, network, and software.
* Organized, self-motivated, and able to meet targets and deadlines.
* Strong problem-solving skills, with a high level of accuracy and attention to detail.
* Professional demeanor and communication skills, with tact and respect for safeguarding standards.
* Eager to learn and committed to ongoing personal development.
* Adaptable to flexible working patterns as needed.
* Able to work independently and handle pressure effectively.
Principal Duties:
* Technical Support: Diagnose, troubleshoot, and resolve issues with ICT and AV hardware/software, including Windows, Mac OS, networking, and hardware repairs.
* User Account and Device Management: Administer user accounts, perform installations and configurations, manage device imaging, and provide Office 365 support.
* System Maintenance: Regular system housekeeping, anti-virus checks, and efficiency/security monitoring.
* Record Keeping: Maintain accurate tickets, inventory, and equipment checks, ensuring accurate documentation through the IT Helpdesk system.
* Communication and Liaison: Coordinate with third-party vendors and support providers to resolve issues and ensure high-quality service.
* User Support: Assist users with OneDrive, SharePoint, Teams, and other cloud services; provide onboarding/offboarding support following established guides.
Experience and Knowledge:
* Minimum 2 years in IT support, with experience in desktop support (Windows 10/11, Mac OS), networking (wired/wireless), basic server administration, and hardware repairs.
* Familiarity with Active Directory, file permissions, printer support, and Office 365 administration.
* Excellent customer service skills to maintain a positive user experience.
Desirable Skills:
* Understanding of VLANs / QoS / VPNs
* Experience of Backup software, including checks and resolutions
* Experience of cloud managed Anti-Virus / Anti-Spam solutions
* Experience of network cabling
Salary & Benefits:
* Job Type – Full Time 37.5 Hours per week
* Free car parking
* Pension Scheme
* Maximum mileage expenses
* Training and development opportunities to grow within the business
* Company Events
* 26 days Holiday
* Sick Pay
* Employee discount
Job Types: Full-time, Permanent
Licence/Certification:
* UK Driving License and own car (required)
Pay: From £26,000.00 per year
Schedule:
* Monday to Friday
Application question(s):
* Located in or close to Swindon
Education:
* GCSE or equivalent (required)
Experience:
* IT Support: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 25% (required)
Work Location: On the road
Reference ID: School Engineer
#J-18808-Ljbffr