Working as part of a Logistics Team, this role will actively support our customers, ensuring their expectations are exceeded through clear and precise communication.
As a customer facing role, it is crucial to create and develop existing good relations with customer contacts, pro-actively addressing risks to delivery performance and other customer metrics, continually improving the customer experience.
The role demands a person who can effectively coordinate data and information between internal Production, Planning and Dispatch, to deliver accurate responses to customers and eliminating the risk of potential escalations.
Tasks will include managing and maintaining data in a range of customer specific systems, e.g. Portals, Customer Surveys and Spreadsheets, to ensure they are updated timely and accurately, feeding back short-term schedule changes, operational notifications, alerts and customer evaluation data.
The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.
ESSENTIAL FUNCTIONS...