Role: Deputy Head of Force Control Room
Department: Force Control Room (FCR)
Scale: MP2
Salary: £68,586 - £79,236
Location: Melton 2, Wyke Way
Hours: 37 Hours per week (Full-Time)
Contract: Permanent
Are you an experienced leader with a passion for public safety and operational excellence? We are seeking a dynamic and skilled Deputy Head of Force Control Room to join our team.
In this role, you will play a critical part in managing the day-to-day operations of our Force Control Room, ensuring the highest standards of service delivery and emergency response.
Leading a large team is a multifaceted challenge that requires a unique blend of skills and qualities. Effective leadership involves managing a diverse group of individuals and inspiring them towards a shared vision. A successful leader must excel in communication, ensuring that each team member feels heard and valued while maintaining clarity and direction. Strategic thinking is essential for coordinating complex projects and aligning team efforts with organisational goals. Fostering a collaborative environment where trust and mutual respect flourish is crucial for maximising team performance and morale.
Humberside Police is a modern, forward-thinking Force that is on a continuous improvement journey, focusing on creativity, innovation, and digitisation to improve our service to the public. You must be able to operate with fairness, integrity, and professionalism to ensure our people and our communities are treated with respect.
Key Responsibilities:
* Consistent monitoring of the financial resources of the function to ensure that funding is sufficient to meet operational and strategic demands.
* Ensuring the Force meets National targets, actively monitoring demand into the FCR, identifying, and implementing ways to reduce and eliminate unnecessary demand.
* The efficient operation of Contact Management channels including the 101- and 999-line, matching staffing levels and skills to meet the demands of a 24-hour service.
* Development of Contact Management in accordance with emerging media platforms.
* Quality assurance of the function, overseeing the timely and accurate recording and provision of source incident data for analysis, feedback, and planning.
* Manage, motivate, and review all FCR staff and resources, providing cost-effective service delivery and performance improvements.
* Represent the Command at Force Leadership meetings, advising on policy, procedures, and performance for the FCR.
* Effective management of the Command overtime and staffing budget, forecasting expenditure and creating governance strategies for fiscal control.
What the role requires:
* Demonstrates a high level of professional judgement, initiative, and management decision-making skills.
* Regional and National travel may also be required.
* Post holder will possess a professional qualification in Management, Finance, or Personnel or proven experience in a Contact Management environment.
* Experience of providing a high standard of customer service in a large contact centre environment.
* Experience of developing a long-term strategy and implementing change.
* Ability to manage a large and multi-channel Contact Centre demonstrating experience of prioritising tasks and effective delegation.
Perks of working for Humberside Police:
* Generous annual leave allowance
* Training and development opportunities
* Coaching & Mentoring Scheme
* Access to a range of occupational health facilities
* Employee assistance service (accessible 24/7)
* Flexible/Hybrid/Agile working where applicable.
* Generous pension scheme
* Blue Light Discount
* Access to the force’s onsite gyms
* Free on-site car parking
* Humber bridge tag (If travelling from the Southbank)
Pre – Employment Checks and Eligibility:
* Internal applicants MUST have completed a successful probationary period before applying for another role within the force.
* Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK.
* Successful candidates will undergo a vetting procedure pre-requisite of employment.
* Tattoos will be reviewed as a part of the recruitment process to ensure professional standards are maintained.
How to apply for the role:
To apply for the role, please click the ‘Apply’ button below.
Please note, you must wait 3 months before submitting another application if you have applied for a role within the last 3 months.
Closing Date: Sunday 6th October 2024 at 23:55
Interview date: Wednesday 16th October 2024. Candidates invited to interview must be able to attend in person.
Attachments:
* Role Requirement
* Guidance for completing your application.
* Recruitment Brochure
* Preferred candidate roadmap
Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page.
We are an equal opportunities employer and a promoter of diversity and inclusion in the workplace.
Job Types: Full-time, Permanent
Pay: £68,586.00-£79,236.00 per year
Experience:
* Supervising experience: 4 years (required)
* Leadership: 2 years (required)
* Customer service: 1 year (required)
* Management: 1 year (required)
Work Location: In person
#J-18808-Ljbffr