Proactively and reactively provide technical support to Vine Medical Group employees via phone, email, instant messenger, remote support or in person, assisting with hardware, software, and network issues. Assist with the setup, installation, and configuration of desktops, laptops, printers, and other IT equipment. Diagnose and resolve technical hardware and software issues under the guidance of senior IT personnel. Perform routine maintenance tasks such as system updates and software installations. Assist in the documentation of IT procedures, user guides and asset register. Be willing to learn various tasks within the Practices clinical systems (primarily EMIS Web), such as user creation and maintenance, password resets etc. Ensuring the accurate and timely set up and close down staff on all IT systems for staff joining, leaving or changing roles within the Practice. To carry out in person IT inductions for our new staff members, ensuring they can access all necessary systems and are introduced to the fundamentals of our systems and IT functionality. To assist with the management of IT hardware stock inventory including printers and consumables ensuring sufficient stock is available at all sites. To support other departments with operational and facility related tasks such as retrieval and movement of equipment/furniture. To proactively identify and carry out tasks to support the smooth running of IT Services throughout the practice (e.g. equipment cleaning and maintenance). To provide cover during staff absence to carry out the daily internal post run to all sites incorporating any IT tasks on these visits. Support patient engagement, such as NHS app access at patient open days. To travel between sites during the working day. Other IT duties as directed by the IT Lead and management team.