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Customer Services Administrator, Bromley
Client:
Location: Bromley, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 3d3463b736b4
Job Views: 6
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
Summary of Role:
The purpose of the role is to provide administrative support services for the Forester Life customers and Field force, from initial contact through to the end of the contract terms, and to provide excellent customer services measured against service standards. You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information in a professional manner.
Key Responsibilities & Duties:
* To answer and manage a large volume and variety of telephone enquiries.
* To respond to customer correspondence by letter and email.
* To liaise with our Customers, Financial Advisers and third parties, to process and administer instructions and enquiries.
* To work as a team to ensure that service standards are met.
Knowledge, Skills and Experience:
* Excellent telephone manner and customer service skills.
* Strong written and oral communication skills.
* Strong attention to detail.
* Ability to work effectively within a team.
* Good organisation skills and ability to prioritise to meet business deadlines.
* Previous experience in customer service administration.
* Previous experience in a financial background.
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