As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The post holder will be part of the adult and paediatric Haemophilia service which specialises in caring for patients with benign bleeding and clotting disorders and Haemochromatosis. Bleeding disorders can often have a profound impact on the patient’s life due to their complexity and complications. Responsibilities will include:
* All aspects of co-ordination for the patients/service users
* Day-to-day data input, ensuring data quality is maintained
* Acting as a point of contact for the information requirements of the haemophilia service
* Assisting other members of the haemophilia team in all administrative tasks.
The successful applicant will be based within the Adult Haemophilia Team and based in location D701 in Bristol Haematology & Oncology Centre.
Main duties of the job
Main Duties and Responsibilities
Communication:
* To support the triaging of referrals by liaising with key clinical staff
* To manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
* To act as a point of contact for queries from clinical and non-clinical staff
Organising and Planning:
* To receive outpatient referrals from primary care and other sources and register referral details onto PAS in accordance with the Trust’s Outpatient Standards
* To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
* To book patient appointments by telephone or post in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)
* To be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role
* To create and maintain clinic schedule templates within the PAS, including cancellation of clinics and alteration of appointment slots as and when required and under supervision of line management
* To ensure clinic lists and outpatient diary are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
* To attend appropriate meetings as required by the role’s line manager
Person specification
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Previous NHS experience
* Experience of using a Patient Administration System
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of outpatient policies and procedures
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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