As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
We are looking for an individual that isn't afraid to throw themselves into the role and thrive in a fast-paced environment. We are a close-knit team with a high staff retention rate and this is a rare opportunity to join this productive department.
We have a vacancy for a clerical officer to primarily assist our paediatric hearing service but the role will involve providing clerical support across all our paediatric services at St Michael's Hospital.
There will be some opportunity to work alongside patients and clinicians in a clinical setting as well as occasional NICU Reception duties.
Main duties of the job
Our paediatric services at St Michael’s Hospital cover Paediatric Audiology, Paediatric Ear, Nose & Throat, Foetal Cardiology and Neonatology.
We are a specialist referral centre for neonatal surgery, cardiology and complex ENT cases and treat patients from all over the Southwest, South Wales and occasionally further afield.
We are looking for an individual that can help support our busy departments with all administrative tasks from typing to staffing the ward’s reception and clinical areas.
This role will be primarily supporting the paediatric hearing service, but the successful applicant will be trained in the wider paediatric specialties at St Michael’s hospital to enable a more varied working environment.
The post holder will work 37.5 hours per week, Monday to Friday.
You will require an enhanced DBS check for this role.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Experience of dictation software or audio typing (or equivalent)
Knowledge and Experience
* Experience of dealing with the public, both on the telephone and in person, preferably in a reception or customer facing role.
* Clerical / administrative experience
* Previous NHS experience
* Understanding of medical terminology
* Working in a busy office environment
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to adapt to use new computer packages and programmes
* Effective organisational skills
* Good IT skills including Microsoft packages
* Good command of the English language
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As a guide interviews should usually take place within 3 weeks of the closing date.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
Employer certification / accreditation badges
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Jenny Harper
Job title: Performance and Operations Manager
Email address: Jennifer.Harper@uhbw.nhs.uk
Telephone number: 0117 3421611
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