Job summary
We have an exciting new opportunity for a receptionist to join the team based in Rowhedge and University of Essex Medical Centre. This is an exciting opportunity for an enthusiastic and highly motivated receptionist to join the team. The role is hrs a week worked over 3 days.
Rowhedge offers a unique opportunity to develop expertise in student health alongside general practice. Rowhedge is a split site practice with a campus-based health centre and a dispensing village practice and is a pilot site for Pride in Practice. The practice consists of an established team of 4 partners and 5 salaried GPs.
Interviews will be carried out for successful applicants on receipt of application, and we reserve the right to retract the advert if a suitable person is found before the end date. If you are interested in this role and want to work for a forward thinking medical practice who offer support and training in a friendly and fast paced environment, then please do apply.
Main duties of the job
1. booking appointments and greeting patients
2. answering queries from patients and outside agencies and/or signposting to appropriate members of staff
3. updating patient records
4. processing correspondence and liaising with patients using various different types of communication methods.
About us
The Colte Partnership is very much At The Heart of Primary Care, being the largest GP Partnership in North East Essex; comprised of 9 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our Head Office is in Feering.
We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon. Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.
We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification
Experience
Essential
5. The role requires excellent communication skills, a good understanding of IT and ideally, experience of a busy reception/public environment. You will also need to have flexibility to cover other shifts.
6. You will have a good standard of education including Maths and English and have experience of working and providing customer services.
7. You will need to have strong IT skills and be able to use computer based systems.
8. You will have good social skills and a a friendly and positive approach towards patients and other visitors both in person and over the telephone.
Desirable
9. Ideally you will have reception experience and it would be beneficial if you have experience working within primary care, however this is not essential.
10. Experience of EMIS would be desirable, however full training will be given to a suitable candidate.
11. Experience of working in a general practice will be an advantage but training will be given to a suitable candidate.