Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.
SALARY: £22,500 per annum + Benefits
LOCATION: Hybrid Working from Home and either the Office in Aberdeen or Dundee - There is an expectation to attend the office when requested to do so, for either a working day or in-person meetings
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills.
Working as the Customer Service Advisor you will be part of growing busy team, providing face to face and telephone advice, advising customers, and providing them with impartial advice and information on energy efficiency and heating options.
ABOUT THE COMPANY
As a charity and social enterprise. The organisation offers free and impartial advice and supports householders across the local authorities’ areas of Aberdeen City, Aberdeenshire, Dundee City, Moray and Perth and Kinross, and work in partnership with local and national government and other third sector organisations.
DUTIES
Your duties as a Customer Service Advisor will include:
• Providing impartial advice to householders over the phone, via digital channels, and supporting at events when needed
• Advising customers on a variety of topics to promote energy and resource efficiency, carbon reduction, and fuel poverty programs
• Making referrals to partner organizations where appropriate to help customers access additional support
CANDIDATE REQUIREMENTS
• Previous customer service experience
• Well-developed interpersonal skills
• Experience with technology and the ability to work remotely
• Driving license is necessary due to event locations
BENEFITS
• Flexible working
• 35 days off (30 paid annual leave, 5 public holidays).
• An extra day off, paid, for your birthday!
• Salary sacrifice and net pay deduction schemes
• Paid time to volunteer
• Pension plan
• Staff events
• Free access to employee assistance provider
• Sick pay scheme
• Credit union membership
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12961
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