James Paget University Hospitals NHS Foundation Trust
We have an exciting opportunity for a Band 3 Clinic Co-Ordinator to join our Private Patient Services Team, in the East Point Consulting Rooms at the James Paget Hospital.
Main duties of the job
The Co-Ordinator role is a highly diverse, demanding but rewarding role, working as part of a friendly, dynamic team. It is essential that the successful applicant has proven medical secretarial experience, the ability to type to a high standard and the desire to develop and learn new skills and competencies.
You must also have excellent communication skills and the ability to work under pressure. The successful candidate will have the confidence and enthusiasm to take on the challenges of this role and experience to manage a high workload. Applicants must be organised, have the ability to work under their own initiative and be able to prioritise a competing workload.
Job responsibilities
The successful candidate will be responsible for:
1. Booking and scheduling clinics and patient appointments
2. Typing clinic letters
3. Dealing with telephone queries
4. Handling incoming post
5. Updating the Healthcode appointment system
6. Face-to-face communication with patients and consultants on a daily basis
7. Taking payments
Flexible working may be required in order to meet the needs of the service.
If you are interested in applying for this role, please see Job Description and Person Specification for further details.
Person Specification
Qualifications
* Typing qualifications to RSA II or equivalent experience
* Good general standard of literacy and numeracy
* Knowledge of medical terminology/AMSPAR qualification
Experience
* Previous secretarial experience
* Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
* Working knowledge and experience of using appointment booking systems
* Working knowledge and experience of using NHS systems
Skills
* Excellent verbal and written communication skills
* Ability to work to tight deadlines and maintain concentration in a pressurised working environment
* Demonstrate good organisational skills
* Ability to work on own initiative, prioritise work and consistently meet deadlines
* Customer care skills including diplomacy and sensitivity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
James Paget University Hospitals NHS Foundation Trust
£24,071 to £25,674 a year per annum pro rata
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