Business Support Officer needed in Poole Paying £13.26 per hr ref 5263791
Part time hours on a temporary basis
Responsibilities:
* Provide the reception role for an allocated Family Hub, ensuring all visitors are welcomed, signed in and out, and shown where they need to go in a timely manner.
* Data input and updates on the appropriate Management Information System, such as registering families, attendance monitoring, and producing reports, ensuring accuracy at all times.
* Process Early Help referrals and any other relevant processes within strict data protection protocols.
* Ensure that the reception area is always clean, tidy, and bright, and that displays are relevant and up to date.
* Adhere to agreed reception procedures, ensuring all relevant aspects of the role are followed by other team members while covering the reception desk.
* Provide visitors, particularly families, with relevant information about the Family Hub and other local services, and endeavor to find answers to queries using the Family Information Service (FIS), Google, and other sources. For more complex questions, take advice from other Family Hub staff and/or pass on the query to a more appropriate person or agency, ensuring that the enquirer is comfortable with the proposed action.
* Deal with enquiries which may be of a sensitive nature and/or contentious, in person or over the telephone, in a positive, professional, and helpful manner, ensuring enquiries are answered effectively and messages are passed on promptly to the correct staff.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references, so please be prepared.
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