The restaurant manager is responsible for the smooth running of the shift. You will work varied shifts including opens and closes. Often you will be the only manager on shift and therefore are responsible for the running of the day. No two days are the same in this role. Your roles and responsibilities include managing a team of bartenders, hosts, and servers. Communicating, pre-shifting, and adhering to company standards, leading by example.
Department
Front of House
Line Manager & Key Relationships
General Manager, Operations Manager
Day & Work Patterns
Varied shifts including evening and weekends dependent on business needs.
Key Competencies
* Problem Solving
* Leadership Skills
* Proficient in Microsoft Programmes
* Communication Skills
Qualifications
Experience of a similar management position is desirable but not essential.
Areas of Responsibility
Rotas
Creating rotas using the payroll system Bizzimply for departments and working to a budget.
Running Shift — Open and Closes
Daily running of a shift. Creating shift plans, making staffing decisions based on business needs and bookings. Ensuring all departments (Bar, Floor, Kitchen, Host) are engaged and the shift runs smoothly. Acting as the Manager on Duty, responsible for guest satisfaction and handling complaints following company protocol.
Staff Incentives
Responsible for staff incentivisation, working with Supervisors to address business or training needs. Monitoring and promoting company incentives.
Disposable Orders
Managing disposable orders and processing invoices. Keeping all relevant items at company par levels.
Systems Management
Owning relevant systems such as Bizzimply and Collins during shifts, ensuring audits are completed timely.
Admin
Performing basic administrative duties including guest queries and complaints, responding to emails, and answering phones.
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