Social network you want to login/join with:
Salary: £11.50 per hour plus monthly service charge, typically £2,400 annually
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
We are currently looking for a Restaurant Host/Receptionist to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service.
* Delivering the EightyEight Restaurant and Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
* Competently maintain the operation of the restaurant and bars during service.
* Inspire and motivate your peers to deliver outstanding customer service.
* Responsible for cash and stock security.
* Ensure the venue is kept clean throughout service and leave the venue clean and organised for the next shift.
* Learn and know in detail our food and beverage offerings, being able to passionately describe and sell this to our guests.
* Effectively manage bookings using our in-house reservations system to enhance guest journey and maximise reservations.
* Communicate effectively all details of a guest reservation to the server staff.
* Escalate any complaints to Management or supervisors.
* Confidently communicate with guests over the phone, conducting callbacks and taking bookings.
About You
* Go the extra mile for all guests, providing them an enjoyable experience.
* Engage in conversation with guests when time allows.
* Ensure a welcoming and atmospheric ambience.
* Deal with or escalate guest complaints immediately and effectively.
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually.
* 31 days holiday increasing to 33 days with length of service.
* Access to earnings before payday (Wagestream).
* Free parking.
* Complimentary meals when on duty.
* Discounted modern and spacious live-in accommodation.
* Celebrating success! Company parties, winter award ceremonies, and team events and incentives throughout the year.
* Team appreciation and wellbeing activities - Team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
* Access to hundreds of exclusive employee benefits, rewards, and discounts targeted specifically at the hospitality sector.
* Discounted hotel stays with Pride of Britain hotels.
* Complimentary bespoke uniform and annual shoe allowance.
* Free sight tests for those eligible.
* Onsite Team Gym with professional induction.
* Refer a Friend Scheme where you can earn up to £1,000.
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
* Grantley Academy to support your development.
#J-18808-Ljbffr