You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express Global Commercial Services is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. The Multinational Client Group manages strategic, corporate payment relationships with large multinational clients. This Multinational Client Executive will partner with their U.S.-based Large Enterprise Global Client Manager. The Multinational Client Executive is responsible for owning and deepening client relationships and growing international corporate payments spend. This is achieved through the development of a close relationship with the customer base and focused challenger / consultative selling, ensuring new opportunity identification and subsequent maximum account penetration.
How will you make an impact in this role?
Job Responsibilities:
1. Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition
2. Deliver a high value of customer service in multiple areas included and not limited to operations, risk management and credit related, technology and data files and Know Your Customer initiatives.
3. Collaborate and partner closely with the US Client Manager to build a comprehensive account plan
4. Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth
5. Execute against the account plan to focus on account growth and retention
6. Engage, develop and strongly influence mobilizers across multiple levels within the clients organization to demonstrate American Express differentiated value and achieve profitability objectives
7. Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
8. Interface with various divisions of American Express to develop and implement customized and strategic account plans for regional growth
9. Achieve portfolio growth and retention targets
10. Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
11. Oversee implementation of solutions
12. Use the American Express Framework as a guide to teach clients, problem-solve, and tailor sophisticated commercial card solutions (Corporate Card, Purchasing Card & B2B Solutions)
13. Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients
Minimum Qualifications
Seeking a relevant prior strategic relationship management and/or sales experience. Ideal skill set includes the following:
14. Fluency in European languages, especially German and French, preferredInfluence & persuasionUses appropriate interpersonal styles and communication methods to gain acceptance from clients for a plan or productUtilizes innovativeness to overcome complex internal and external client barriers, enabling desired outcomesStrategic thinkingSeeks to understand clients' opinions, positions, and emotions to solve problems and negotiate mutually-beneficial outcomesProactively focuses on results, outcomes, and achievements, anticipating and overcoming obstacles as they ariseClient enablementUses strong client relationships to establish a positive rapport and together brainstorm new ways to meet client objectivesTeaches clients to resolve non-strategic issues independently using available resources, including self-service tools Consultative approachUses appropriate questions to help clients clarify their needs and gain understanding of how to best deliver valueProactively provides expertise on policies, benchmarking, and recommendations to reduce costs and drive efficienciesRelationship-focusResponds to appropriate client issues rapidly and effectively and ensure delivery of prompt and expert service to clientsWorks closely with US Client Manager to achieve a collaborative approach in meeting customers program objectivesIndividual QualificationsFluency in European languages, especially German and French, preferredExperience driving results and growing large portfolios of clientsExperience providing account servicing and management and building strong relationshipsPrior knowledge in the strategic sales process of growing an existing client baseSell with integrity, in alignment with compliance and internal partner business requirementsExperience with CRM tools preferredStrong planning and organizational skillsProactive self-starter
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
15. Competitive base salaries
16. Bonus incentives
17. Support for financial-well-being and retirement
18. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
19. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20. Generous paid parental leave policies (depending on your location)
21. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
22. Free and confidential counseling support through our Healthy Minds program
23. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.