Job summary Come and join one of the UKslargest independent providers in neuro and mental healthcare. We proudly employ over 4000 people -no matter what your experience, we have jobs for everyone. We'dlike you to join us as aBid and Contract Administrator in Commercial Team in Darlington. This role is full time and hybrid working (3 days in the office and 2 working from home). Main duties of the job The Bid Writer & Contract Co-Ordinator role is to support the Commercial Department with key commercial administration responsibilities as instructed by the Contracts Manager, Business Development Directors and Chief Commercial Office. The role will also be accountable for monitoring and responding to the Groups referral mailbox. About us Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives. Date posted 21 January 2025 Pay scheme Other Salary £26,000 a year Contract Permanent Working pattern Full-time Reference number 008110 Job locations Darlington - Support Office Darlington County Durham DL1 4PT Job description Job responsibilities What you'll be doing: Bid Writer Registration, monitoring and management of client portals and email inboxes, including distribution of opportunities to the relevant member of the Commercial Department. Identifying new contract opportunities by tracking notification boards and assisting with contracts/bids from the expression of interest to submission and outcome stage as directed by the Contracts Manager, Business Development Director and Chief Commercial Officer Draft written responses drawing on previous submissions in the library, specifications, policy research and local research Write bespoke content with the support of experts in the relevant areas for submissions Ensure bid and tender documentation is properly formatted, collated, and presented in a professional and timely manner Proofread written documentation prior to submission Conduct local research Construct, write and submit tender and DPS responses within assigned timeframes, in line with commercial bid process. Contract Co-Ordinator Management and maintenance of the Group CRM system Log all contracts including no bids with clear reasoning Ensure all data is logged correctly and generate monthly bid reports. Ensure that all IPA’s (including other agreement) are stored in the relevant system Ensure all contracts are uploaded to the team’s contract database and labelled in the correct naming convention Prepare Contract Summary document for business when contract secured Ensure all contract terms (including insurance updates) are submitted inline with the contract requirements and uploaded or issues to the relevant individuals Bid Administration and Additional Requirements Respond to initial client enquiries via telephone and email and distribute the referrals to the relevant member of the commercial team. Manage the referrals mailbox and emails are distributed accordingly Assisting with the day-to-day reporting and administrative functions of the department and its key business processes. Compiling a range of reports to assist with the monitoring of the Commercial Department as instructed by the Contracts Manager and Business Development Director Recording meeting minutes during Commercial meetings, video conferences and conference calls Attending bid presentations and interviews when required. Participate in staff development (including supervisors), training and performance appraisal as required Attend monthly/quality Commercial meetings and play a proactive role within the meeting including updating on relevant areas of the business We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Job description Job responsibilities What you'll be doing: Bid Writer Registration, monitoring and management of client portals and email inboxes, including distribution of opportunities to the relevant member of the Commercial Department. Identifying new contract opportunities by tracking notification boards and assisting with contracts/bids from the expression of interest to submission and outcome stage as directed by the Contracts Manager, Business Development Director and Chief Commercial Officer Draft written responses drawing on previous submissions in the library, specifications, policy research and local research Write bespoke content with the support of experts in the relevant areas for submissions Ensure bid and tender documentation is properly formatted, collated, and presented in a professional and timely manner Proofread written documentation prior to submission Conduct local research Construct, write and submit tender and DPS responses within assigned timeframes, in line with commercial bid process. Contract Co-Ordinator Management and maintenance of the Group CRM system Log all contracts including no bids with clear reasoning Ensure all data is logged correctly and generate monthly bid reports. Ensure that all IPA’s (including other agreement) are stored in the relevant system Ensure all contracts are uploaded to the team’s contract database and labelled in the correct naming convention Prepare Contract Summary document for business when contract secured Ensure all contract terms (including insurance updates) are submitted inline with the contract requirements and uploaded or issues to the relevant individuals Bid Administration and Additional Requirements Respond to initial client enquiries via telephone and email and distribute the referrals to the relevant member of the commercial team. Manage the referrals mailbox and emails are distributed accordingly Assisting with the day-to-day reporting and administrative functions of the department and its key business processes. Compiling a range of reports to assist with the monitoring of the Commercial Department as instructed by the Contracts Manager and Business Development Director Recording meeting minutes during Commercial meetings, video conferences and conference calls Attending bid presentations and interviews when required. Participate in staff development (including supervisors), training and performance appraisal as required Attend monthly/quality Commercial meetings and play a proactive role within the meeting including updating on relevant areas of the business We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Person Specification Qualifications Essential Exceptional written English, verbal reasoning and mathematical skills Experience of healthcare, or similar experience within either a recruitment or provider environment Previous administration experience essential Confident with figures and the ability to produce a range of advanced level spreadsheets and reports is essential to this role Excellent strategic planning and organisational skills Excellent computer skills including MS Word, PowerPoint and Excel proficiency is essential Experience using CRM systems Person Specification Qualifications Essential Exceptional written English, verbal reasoning and mathematical skills Experience of healthcare, or similar experience within either a recruitment or provider environment Previous administration experience essential Confident with figures and the ability to produce a range of advanced level spreadsheets and reports is essential to this role Excellent strategic planning and organisational skills Excellent computer skills including MS Word, PowerPoint and Excel proficiency is essential Experience using CRM systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Active Care Group Address Darlington - Support Office Darlington County Durham DL1 4PT Employer's website https://activecaregroup.co.uk/ (Opens in a new tab)