Customer Service Advisor
Salary: £23,700 per annum
Monday Friday, office hours (37.5 hours per week). No weekends.
Kettering. Office based.
Permanent
Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films! Their looking to add to their established Customer Service Contact Centre. Whilst this role is majority telephone based, its not just a Contact Centre based role, theyll be a good amount of administration tasks too.
If youre an experienced Customer Service professional currently in a similar role, we want to hear from you.
Role purpose:
Answering and making (non-sales) calls to their customers and internal stakeholders regarding all things related to customers orders, prices, promotions and the occasional problem. In this role youre there to support their internal stakeholders and their customers consisting of both commercial and retail customers.
Responsibilities:
Provide a professional service to internal stakeholders and customers
Escalate unresolved issues as required
Process orders and credits within the internal CS System
Be capable of developing a broad product knowledge to adequately perform the function of the role
Facilitate direct supplier orders
Be capable of liaising between different departments to ensure desired outcomes and information flow
To be successful in this role you will have the following:
Currently employed or very recently employed within a similar office-based Customer Service/ Administration role
Have excellent interpersonal skills, good telephone manner and a professional approach
Possess excellent communication skills, both written and oral
Have a high level of competency in IT (Email, Word, Excel, PowerPoint)
Have an organised and methodical approach to administrative duties.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you havent received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please dont be despondent and feel free to apply to future job adverts.
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