Customer Relationship Consultant
Location: Lancaster, England
Time Type: Full time
Posted On: 5 Days Ago
Job Requisition ID: JR2456
Hours:
In this full-time Branch based role; you will be working 36 hours, flexible hours across Monday to Saturday to support operating hours in the branch, on a 12 month fixed term contract.
Salary:
£24,950 Per Annum
Closing Date:
Thu, 19 Sept 2024
We are recruiting for a Customer Relationship Consultant within Lancaster branch. You have the opportunity to join our team and become one of the faces of Skipton Building Society. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
You will be engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments which is a great opportunity to understand and discuss our customers' financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home, and through this proactively identify the most appropriate products to suit their needs.
Together, you can help us build a better Society.
Branch Life
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. You will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
What Is In It For You?
* Annual discretionary bonus scheme: on average our Customer Relationship Consultants received an on-target bonus of 8% dependent on personal and company performance.
* 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
* Matching employer pension contribution (up to 10% per annum).
* A commitment to training and development.
* Private medical insurance for all our colleagues.
* 3 paid volunteering days per annum.
* Diverse and inclusive colleague networks available for you to join.
* We care about your health and wellbeing – we provide a range of benefits that support this.
What Will You Be Doing?
* Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs.
* Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
* Conducting ‘My Review’ customer appointments face to face, virtually or by telephone.
* Proactively contacting our customers over the phone to identify and discuss their needs.
* Educate each customer on a range of products and services.
* Use internal systems to ensure that a customer’s records are accurately maintained.
* Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role.
What Do We Need From You?
* Passion about delivering exceptional customer service.
* Previous experience of working in a customer service or sales environment.
* Enjoy meeting new people and engaging in purposeful conversation.
* Work well with others, with a ‘one-team’ mindset.
* Effective communicators with the ability to influence different audiences.
* React fast when the day gets busy and handle a wide variety of different customers.
* Open to a broad range of activities.
* Able to grow, adapt and change accommodating business needs.
Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds.
If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk.
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