Purpose of the Role To meet all customer and business requirements in the most cost effective, professional and timely manner, whilst achieving a high level of customer service. To provide customers with a quality service for all cash sale enquires, quotations, orders, payments, deliveries and associated administration in the most cost-effective way for Hanson Quarry Products. To secure work, follow up on sales leads and pro-actively seek new cash sale customers. Key Accountabilities Customer Experience Answer incoming calls professionally and courteously. Manage all cash sales inquiries via phone and email, understanding customer needs and processing their requests accurately and efficiently. Build strong relationships with internal and external customers, offering a personalised and attentive service. Provide timely and transparent updates to customers, ensuring seamless navigation of systems. Order Management Raise contracts and process customer orders accurately, including creating, amending, and confirming details such as billing and delivery addresses, contact information, order specifics, and delivery times. Process card payments for raised orders, reconcile transactions, and ensure accurate capture of all payments to drive revenue growth. Issue Resolution Address and resolve customer complaints by actively listening and offering suitable solutions that align with company policies. Investigation and resolution of cash sale queries including route cause analysis Escalate complex issues using the proper escalation process. Sales and Prospecting Proactively prospect new leads and maintain regular communication with target markets and existing customers to ensure sustained business growth. Utilize tools like Barbour ABI, Google, and social media for lead generation. Collaborate with the commercial team to understand customer needs, negotiate effectively, and close sales while delivering value-added solutions. Collaboration and Stakeholder Engagement Work closely with internal teams, including Material and Transport Planners, Commercial, Technical and Accounts teams. Foster strong internal and external relationships to ensure high levels of customer satisfaction. Operational Excellence Ensure accurate reconciliation of payments with accounts. Understand production and logistics capabilities to negotiate realistic delivery times while balancing operational constraints. Maintain compliance with company policies, procedures, and business strategies. Team Contribution Support colleagues to maintain a positive team ethos, morale, and shared achievement of business objectives. Develop cross-functional knowledge to provide flexible support across roles when needed. Continuous Improvement Actively identify opportunities to improve processes, enhance service levels, and increase customer retention. Stay informed about market trends, products, and customer needs to inform strategies and decision-making. Key Outcomes Exceptional customer satisfaction through a seamless and personalized service experience. Increased sales and profitability through effective prospecting, negotiation, and customer retention strategies. Strong collaboration with internal teams to optimize efficiency and operational performance. Consistent delivery of the QUOTIFIC promise: Quoted on time, Delivered in full and on time, Invoiced correctly, ensuring quality, timeliness, and accuracy in every customer interaction. This role requires a proactive, customer-focused approach, coupled with strong communication, problem-solving, and organizational skills to contribute to the success of the Customer Service Centre and overall business objectives. Education/Qualification Good level of English & Math's. Good communication and cognitive skills with the ability to negotiate at all levels. What's on Offer: Salary: £27,000 Location: Syston Working Hours: 40pw Contract: Permanent Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life Compensation Package : Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption Social Values : paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover