Temporary position 6th April to 3rd May 2025
18 hours
Work pattern
Week 1
1. Mon 08:30-12:30
2. Weds 12:30-20:00
3. Thurs 08:30-16:00
Week 2
1. Mon 16:00-20:00
2. Weds 12:00-20:00
3. Sat 12:00-19:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities and Measures
* Provide customers with a visible presence at the beginning of their shopping journey.
* Welcome customers to the store with a smile and by making eye contact, using greeting techniques known to deter theft.
* Support other areas within the store (e.g., Foods, C&H, Operations).
* Be knowledgeable of the store, supporting key marketing messages, latest products, and top questions.
* Assist customers in navigating the store, recognizing when help is needed.
* Thank customers for shopping with us when they exit.
* Deal calmly and empathetically with various retail circumstances, including confrontational situations.
* Respond to door alarms sincerely, resolving any issues the customer may have.
* Be a visible deterrent against violence, anti-social behaviour, targeted theft, and criminal activity.
* Identify and monitor suspicious persons, activity, or theft, taking appropriate actions.
* Report all incidents through the M&S Incident reporting process.
* Ensure that persons served with a trespass notice do not re-enter the site.
* Carry store radio and engage with police and other security personnel.
* Apprehend external thieves in line with business policy if necessary.
* Report any incidents of known or suspected internal theft or malpractice.
Key Skills
* Confidence with a friendly and natural personality.
* Strong communication skills with the ability to engage customers.
* Ability to focus on greeting customers and deterring suspicious activity.
* Natural empathy with our M&S brand and values.
* Self-motivated and willing to try new approaches.
* Able to maintain high standards of appearance and uniform.
* No requirement to be licensed, but good observation skills are beneficial.
Key Relationships and Stakeholders
* Store Management team
* Store Colleagues
* Operational Security Manager
* Regional teams (RLPMs/RCOMs)
* Store Detectives
* SOC
* Police
* Local Networks
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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