Doncaster & Bassetlaw Teaching Hospitals NHS FT
An exciting opportunity has arisen for a Service Manager to join Urgent & Emergency Care at Doncaster & Bassetlaw Teaching Hospital Trust, primarily based at Bassetlaw.
This is a responsible and demanding role that supports the Division Senior Management Team (Divisional Director, Divisional Director of Operations, Operational Manager) in the efficient and effective operational management of services delivering high quality patient care.
We are looking for an influential, enthusiastic and motivated individual. Key will be the vision, energy, drive, relationships and the ability to deliver results. You will be skilled at delivering operational excellence, whilst constantly looking for opportunity to redesign services in partnership.
Main duties of the job
* Highly visible individual; key in ensuring standards of care for all patients and the safe effective and efficient utilisation of resources.
* Act as the principle source of managerial guidance and support for the Acute Service Coordinator / Clinical Staffing Team Leader and teams and ensure that Division and corporate objectives are achieved.
* Support Patient System users and raise awareness of the importance of ensuring that data is recorded accurately to all staff groups including admin, clinical & nursing staff.
* Responsible for communicating directly with the Operational Manager (OM) and General Manager (GM) in regards to all day to day performance matters.
* Responsible for the operational delivery aspects of delegated service areas.
* Investigate and problem solve poor areas of data quality, pathway issues, performance issues and run regular error reports. Pass the findings to relevant managers and supervisors and if necessary advise of any changes to policies and procedures to correct the problems.
* Support the OM with the operational delivery aspects of the Care Quality Standards and pathways.
About us
Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.
We are committed to giving those who join Team DBTH the tools and opportunities to grow their career. Whether you spend just one year or fifty with us, it's our pledge to help you Develop, Belong, and Thrive.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Knowledge and Experience
* Practical and theoretical knowledge of HR Management.
* Practical and theoretical knowledge of Performance Management.
* Involvement in NHS service development and reconfiguration.
* Proven track record of successful and sustained management in an NHS Foundation trust or similar organisation.
Qualifications / Eligibility
* Educated to degree level or equivalent qualification and / or equivalent experience.
Interpersonal Skills
* Able to build rapport and credibility with a range of people in the delivery of performance targets, service delivery and change programmes.
* Substantial team leadership/supervisory experience.
* Delivers clear presentations to diverse audiences.
Organisational Skills
* Able to identify and clarify key points from diverse and complex sets of information.
* Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenged and possible solutions.
* Drafts clear accurate and complex reports that are easily understandable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
£37,338 to £44,962 a year Pro Rata Per Annum
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