Job Description
Location: Forth Ports Ltd, Carron House, Dock Road
Job Title: Apprentice IT Support Engineer
Location: Port of Grangemouth
Compensation: £18,345
Start Date: 1st July 2025
Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.
We are proud to have hired Apprentices into our business for over 4 decades, and they remain an integral part of our talent pipeline. We are once again excited to be adding a number of Modern Apprentices to our workforce in 2025. Whether you are looking to begin your career, are considering a career change or a return to the world of work, we would love to hear from you.
At Forth Ports, we’re offering a motivated individual the chance to kick-start their career with our IT Helpdesk apprenticeship. Over 2 years, you'll gain hands-on experience, develop valuable skills such as problem-solving, technical documentation, project support, and digital technology asset management and work towards an IT Support Level 6 qualification—all while earning as you learn.
About The Role
What you will learn:
As an Apprentice IT Support Engineer, you will develop the essential skills and knowledge needed for a successful career in IT support. Throughout the programme, you will gain hands-on experience in first-line IT support, learning how to diagnose and resolve common hardware, software, and network issues. You’ll develop practical skills in supporting Microsoft 365, Windows operating systems, and user account management. You'll also have the opportunity to assist with IT projects, including deploying new equipment, supporting network maintenance, and participating in cybersecurity tasks. Additionally, you’ll gain exposure to cloud technologies such as Microsoft Azure, SharePoint, and Teams, working alongside experienced professionals on real-world infrastructure and security initiatives.
What can we offer you?
* Full support and training throughout the apprenticeship programme, both on-the-job training and classroom learning
* A great opportunity to build a long-term career at the port
* A competitive salary
* Generous annual leave entitlement
* A defined contribution pension scheme and life assurance
* Health promotion events and employee wellbeing initiatives
* Access to our Employee Assistance Programme (EAP) for you and your family
* Cycle to work scheme and on-site free parking
* Attractive Family Friendly Policies
* Employee discount platform offering discounts on UK-wide restaurants, car rentals, and holidays
* GymFlex health club memberships
* Supportive and collaborative work culture
What are we looking for?
* A minimum of three National 5 qualifications including Nat 5 Maths, Nat 5 English, and Nat 5 in Technical Subject
* You will have a head start if you have already completed a Foundation Apprenticeship in a related field
* Enthusiasm for IT with a keen interest in learning technical skills
* Strong communication and problem-solving abilities
* Ability to explain technical issues to non-technical users
* A proactive and customer-focused approach
* Basic knowledge of IT hardware, software, and networking (desirable but not required)
* Ability to work effectively in a team and take initiative when required
* Full UK driving licence to allow travel across our Ports
* Eligibility to work in the UK
We welcome applications from candidates of all ages to apply, but please note due to the nature of our work, we do require all candidates to be a minimum of 16 years of age.
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
What is the Application Process?
* Application: Apply via the link on our vacancies page with your updated CV and cover letter detailing your interest in the position. Please note the deadline for applications is Friday 25th April 2025.
* Screening call: If your application is of interest, our Talent Acquisition team will be in touch for an initial discussion, answer any questions that you may have and invite you to the assessment centre.
* Online Assessment: We will share a personal profiling assessment for you to complete ahead of the assessment day via email.
* Assessment Day: You meet the team and get a great feel for why Forth Ports is for you!
We recognise that assessment centres may not be the best fit for everyone, so we are committed to offering alternative recruitment methods to ensure a fair and accessible process for all candidates.
Skills Needed
About The Company
Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies. The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries. Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty, and flexibility and, without them, we could not have built the strong reputation and the long-term agreements with many customers that we have today.
Company Culture
Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day. The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast-paced as we identify new business opportunities.
Closing DateFriday 25th April, 2025
Contract Typefulltime
Salary£18,345.00 Yearly #J-18808-Ljbffr