Job Title: Customer Care Coordinator
Location: Addlestone
I am currently recruiting for an exciting Customer Care Coordinator position with one of the UK’s leading national house builders. Based in Addlestone, this is a fantastic opportunity to join a growing company and play a crucial role in delivering exceptional customer service.
The Role:
As a Customer Care Coordinator, you will be the main point of contact for new homeowners, ensuring that their journey from moving into resolving any aftercare issues is handled smoothly and professionally. You will be responsible for managing and coordinating customer queries, defects, and requests with internal teams and contractors to ensure timely resolutions.
Responsibilities:
* Customer interaction: Handle all inbound customer queries regarding their new homes, ensuring a high standard of service.
* Coordination: Organise and liaise with contractors, site teams, and other stakeholders to ensure swift resolution of any customer issues or defects.
* Follow-up: Track open issues and keep homeowners informed until their concerns are fully resolved.
* Reporting: Maintain accurate records of all customer interactions and resolutions.
Ideal Candidate:
* Strong organisational skills and an ability to prioritise workloads.
* Outstanding communication and interpersonal skills.
* Customer-centric with a positive, can-do attitude.
* Previous experience in customer service, administr...