Call Centre AgentRedditch (office based)£22,308 p/a + potential bonuses (37.5 hours)Bell Cornwall Recruitment are delighted to be working with a leader in the debt recovery sector. Due to expansion, they are looking for a Call Centre Agent to join their contact centre team in their Redditch office.The Role of a Call Centre Agent:
* Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
* Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
* Negotiating payment arrangements following client guidelines.
* Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
* Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
* Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
* Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client's guidelines.
To be successful, you must be able to demonstrate:
1. Customer service or contact centre experience.
2. Excellent communication skills - able to interact effectively at all levels.
3. A positive attitude and strong w...