We are seeking a seasoned Bar Operations Manager to join our esteemed team at SCHLOSS Roxburghe. This is an exceptional opportunity for a dedicated and charismatic individual to lead our main bar, The State Room Lounge, in delivering an unparalleled guest experience.
About the Role:
* You will be responsible for overseeing the daily operations of The State Room Lounge, ensuring seamless service delivery and high standards are consistently met.
* A key focus will be on staff management, development, and empowerment to ensure the team exceeds expectations in providing luxury experiences for our guests.
* Collaborating closely with the Food and Beverage Operations Manager, you will drive initiatives to enhance quality standards, presentation, and atmosphere within the lounge.
* As part of your remit, you will identify opportunities to improve operational efficiency, manage guest recovery situations promptly, and oversee cash handling procedures.
* You will also contribute to the recruitment and onboarding process for the team, ensuring a smooth transition for new members.
* By overseeing scheduling, time-keeping, and attendance, you will maintain a motivated and productive team environment.
* Your responsibilities will also include supporting with training and implementation of HACCP, COSHH, and fire procedures, ensuring compliance with industry standards.
About You:
* We are looking for an individual with a proven track record of management experience within a quality bar environment, preferably within a luxury hotel setting.
* With a strong spirit and mixology knowledge, you will have a passion for delivering exceptional guest service and excel in creating personalized experiences.
* Excellent communication skills, both verbal and written, are essential for building trusting relationships with colleagues and guests alike.
* A positive personality, enthusiasm, and resilience will enable you to adapt to changing work schedules and demands of the business.
* Confidence in handling guest complaints, coupled with initiative-taking and practical problem-solving skills, will be invaluable in this role.
About the Benefits:
* We offer a competitive salary of £45,000 - £55,000 per annum, commensurate with experience.
* 30 days paid holiday after 1 year of service.
* 50% discount on food & beverage.
* 30% discount in our Pro Shop.
* Free meals while on shift.
* Free golf membership.
* Free on-site parking.
* Generous 'recommend a friend' scheme.
* Gym membership discount.
* Quarterly recognition programme.
* Hotel stay discounts at our sister properties.
* Access to exclusive perks, offers, and discounts on our colleague platform.
* LifeWorks employee assistance program.
* Access to wellbeing articles, podcasts, tools, and resources.