We’re looking for a driven Business Support Manager to play a key role at SWG3, ensuring the smooth
operation of our office and providing essential support to teams across various departments.
A master of organisation and process, you will take the lead in streamlining systems and procedures, consistently driving operational efficiency. With your proactive, tech-savvy approach, you’ll spearhead IT support efforts, introduce innovative systems, and ensure smooth workflows across the business.
As a versatile all-rounder, you will foster strong relationships within the SWG3 team and also our creative community, ensuring every visitor and resident has a positive and memorable experience.
Key Responsibilities
1. Manage daily operations as the point of contact after Front of House (FOH), handling main switchboard calls and liaising with contractors, residents, and visitors.
2. Line manage the Front of House post (currently one position).
3. Oversee film and photo shoot bookings, ensuring smooth coordination and execution.
4. Ensure compliance and support of fire warden, H&S and building security duties and responsibilities.
5. Take full ownership of the SWG3 offices and main reception area, ensuring a safe, well-organised and welcoming environment.
6. Oversee the organisation’s shared mailboxes (e.g., info, HR, access, and Front of House).
7. Manage administrative tasks, including taking meeting minutes, handling internal communications, and supporting interactions with the SWG3 Community.
8. Maintain the office diary and ensure all events, meetings, and activities are appropriately scheduled.
9. Update and manage organisational distribution lists HR, Recruitment, and Onboarding.
10. Assist with the recruitment process for upcoming positions.
11. Support the onboarding process, ensuring new hires are properly set up with the necessary tools and resources.
12. Help with HR tasks, such as tracking annual leave requests.
13. Manage cloud-based services, particularly SharePoint, ensuring data is well-organized, accessible, and secure, liaising with the tech support company.
14. Oversee the installation, configuration, and regular updates of new software systems, ensuring smooth integration and resolving any technical issues.
15. Identify and implement new technology solutions (e.g., AI tools) to improve operational efficiency across the business.
16. Lead on the leasing process for the archways, artists’ studios, and design studio, including managing of waiting lists.
17. Develop and maintain positive relationships with our creative community.
Salary: £33-£36k
Location: Glasgow City
For further information, please contact hr@swg3.tv (Bob Javaheri), or call 01413371731.
The deadline is Monday 21 April 2025 at 17:00.
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