Order Fulfilment Team ManagerWe are supporting a leaading engineering client in Gloucester, currently seeking a Customer Order Fulfilment Team Manager to join their team on a full-time, permanent basis.This role is ideal for an experienced leader with a background in managing customer orders and coordinating project execution within a technical or manufacturing setting.Reporting to the Operations Director, your responsibility will be to supervise the order fulfilment team and oversee the execution of b2b customer orders across the UK. This role ensures product contracts are processed accurately and in alignment with customer requirements, fostering effective communication with customers and stakeholders.Responsibilities:
* Team Leadership: Manage, support, and mentor the order fulfilment team, conducting performance reviews and overseeing professional development to meet customer expectations.
1. Order and Contract Management: Review and process new orders daily, ensuring a smooth handover from sales to fulfilment and managing contract scope. This includes organising internal documentation and managing any contract changes.
2. Customer Liaison: Organise and attend customer (and pre-inspection) meetings, communicate progress, and address issues/delays, especially for high-risk contracts.
3. Operational Coordination: Define monthly forecasts and work closely with planning and operations to drive daily activity, ...