The account manager role is to ensure colleagues can provide excellent service and support to members.
Key responsibilities will include:
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Supporting the team in the renewal and management of corporate memberships and subscriptions across the business; maintaining relationships with suppliers, and facilitating access to resources.
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Taking ownership of the related administration, facilitating access to resources, and maintaining records and usage data for accurate tracking.
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Responding to ad hoc requests from colleagues for access to resources, following the agreed procedures, and liaise with suppliers as required to rectify issues.
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Supporting Knowledge Management capabilities around the business, including building relationships with colleagues to understand their needs and support them in knowledge sharing.
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Working with the Knowledge & Information Managers to create content on the intranet.
Skills/Qualifications/Experience
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Degree or relevant experience in Knowledge/Information/Library studies
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Good organisational skills, with the ability to plan and prioritise
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Strong skills in SharePoint Online
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A strong team player with good communication skills, but with ability to be self-motivated and manage own workload, with a proactive approach
Desirable:
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Work experience within a knowledge/library services environment, preferably in ...