Client Care Assistant
National Living Wage
Llandaff, Cardiff
Medivet Llandaff North
Part Time, Permanent
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Medivet, Llandaff North practice are looking for an evening receptionist. The clinic is relocating to bigger premises, within walking distance from our current clinic, so we require an additional receptionist to support our clients and patients. You will have exceptional customer care, communication and organisational skills to welcome clients to the clinic, book appointments, handle telephone calls, take payments and discuss our clinic services. You will be working as part of our team of vets, nurses and receptionists. Llandaff North is located in a lively area of Cardiff with good transport connections via trains and roads.
This opportunity to join the team is on a part time basis for 22.5 hours per week, Monday to Friday 2pm-6.30pm with Saturdays on a rota basis.
This role will be National Living Wage if you’re aged 21 or over. National Minimum Wage if you’re aged under 21.
This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.
We believe in exceptional care for both our patients and clients. As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit.
From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best. Ideally you should also possess strong administration skills as well as customer service experience.
This is an amazing chance for someone who is diligently organised, possesses strong interpersonal skills and who can cope with a very demanding and busy desk under pressure.
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person should you feel you need support.
* 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
* An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have. In this role you will:
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
* Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
* Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties, greeting clients on arrival, and updating records.
* Process any repeat prescription order requests.
* Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
* Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills and Experience
* Excellent client facing and reception skills.
* Experience of working as part of a team and building positive working relationships.
* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
* Able to prioritise a range of tasks and own workload.
* Good numeracy skills, with the ability to manage payments and cash up.
* Experience in using online appointment booking systems.
* Administration skills and experience.
* Trustworthy and responsible.
* Previous veterinary receptionist experience.
* Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
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