Customer service advisor

Job description

We are recruiting on behalf of our client, a leading company in the commercial vehicle sector, for aCustomer Service Advisorbased in Grimsby. This is an exciting opportunity to join a well-established business that prides itself on delivering exceptional service to its customers.


The Role:

As aCustomer Service Advisor, you will be the first point of contact for customers, providing professional and efficient support across various channels. You will play a key role in ensuring customer satisfaction and smooth day-to-day operations.


Key Responsibilities:

* Handling customer inquiries via phone, email, and in-person.
* Providing product and service information with confidence and accuracy.
* Processing orders, bookings, and payments efficiently.
* Managing customer records and updating databases.
* Resolving issues and escalating when necessary to ensure a positive customer experience.
* Working collaboratively with internal teams, including sales and service departments.