Customer Service Administrator - 12 Months FTC
Location: Bristol
Employment Type: Full Time
Date Posted: 20-Mar-2025
Relocation Support: No
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward.
Duration: 12 months FTC
The opportunity: To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accounts allocated to him/her and managing the commercial agreements between WRK and these Customers on a day-to-day basis. The role is normally applicable to UK & Irish Customers.
How you will impact WestRock:
* PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK, entering them into the WRK manufacturing process system, and monitoring them throughout the supply life-cycle.
* INTERNAL PROJECT MANAGEMENT of Customer/Key Account requests related to cartons, such as new artwork, carton design, or pricing.
* MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximize the commercial efficiency with which WRK can satisfy these requests.
* SUPPORTING the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.
* ESTABLISHING A RAPPORT and direct lines of communication with Customers' purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.
* Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilization.
* OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enabling a seamless service to customer coverage for absences of team members.
What you need to succeed:
* Professional stature and customer credibility, especially on the telephone.
* Logical and analytical with experience in supply chain management in consumer goods production industries.
* Ability and desire to listen to customers and identify customer needs.
* Commercially aware.
* Ability to work as part of a team comprising other customer service personnel and key account managers, pre-press, and manufacturing planning departments.
* Proficient in Microsoft Office packages.
* Effective communicator to all levels of the business.
What we offer:
* Corporate culture based on integrity, respect, accountability, and excellence.
* An attractive salary reflecting skills, competencies, and potential.
* Comprehensive training with numerous learning and development opportunities.
* A career with a global packaging company where sustainability, safety, and inclusion are business drivers and foundational elements of the daily work.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.
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