Job Overview We are looking for a Quality, Safety & Performance Support Officer to provide support in the following areas: Collation of information and production of reports to feed into Health Board and partnership governance structures. Ensure data quality within Offender Health clinical system (SystmOne), proposing solutions where issues are identified and maintaining reporting systems to support the needs of the Team. Deliver training in clinical system (SystmOne) Developing effective communication processes to ensure that residents of HMP Berwyn and Health and Wellbeing team are informed of Health and Wellbeing service provision and developments. Identifying and collating evidence to support inspections and audits of the Health and Wellbeing Service. Provide administrative co-ordination and support to serious incident review meetings. Main duties of the job You will be qualified at NVQ L3 in a job related field and be a SystmOne accredited trainer or have significant experience as a SystmOne super user. We are also looking for someone who has experience of delivering training in IT systems to a wide range of audiences and experience of using and extracting data from clinical information systems. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Please note that any offer of employment will be subject to the successful receipt of a DBS and prison vetting clearances. Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted. Person specification Qualifications Essential criteria NVQ L3 in job related area Thorough knowledge of all MS Office applications Knowledge of NHS Information requirements Experience Essential criteria Experience of delivering training in IT systems to a wide range of audiences Experience of using and extracting data from clinical information systems Experience of developing communication methods in varying formats