Technical Support Analyst 1st Line, Leicestershire
Client: Leicestershire County Council
Location: Leicestershire County Council, County Hall, Glenfield, Leicester, LE3 8RA
Job Category: Other
EU work permit required: Yes
Job Reference: cbbcaaa3a1d3
Job Views: 9
Posted: 09.02.2025
Expiry Date: 26.03.2025
Organisation: Leicestershire County Council
Worker Category: Hybrid Worker - Expectation to work primarily from the office.
Working Hours: 37 hours - Monday to Friday 9am to 5pm (Alternate weeks - 8am to 4pm).
Contract Type: Permanent
Closing Date: 21/02/2025
Interview Date(s): February/March 2025
We are looking for talented, forward-thinking individuals who have a passion for IT to help us develop and strengthen our IT Service Desk capabilities within our organisation, enabling our customers to succeed.
Are you a customer-focused individual who gains satisfaction from investigating and resolving technical challenges? Do you want a job where no two days are the same? Are you looking for a rewarding career where you can make a difference?
About the Role
The successful candidate will work within our 1st line team of experienced Technical Analysts, providing support in our fast-paced Service Desk environment, reporting to our Service Desk Team Leaders.
In this post, you will have the opportunity to expand your knowledge and experience of IT-related issues, managing the deployment of applications, participating in the production of knowledge management articles, and providing solutions to resolve computer enquiries and challenges.
A key aspect of the role is communication with customers, partners, and the organisation where needed. Being clear and concise in managing expectations by providing a quality customer service experience is essential. This will entail taking ownership of any issues, finding resolutions, and keeping the customer always informed.
By joining our ICT Service Desk team, you will enable our council employees to maximize their digital skills and capabilities, supporting them to provide greater value to the constituents of Leicestershire.
About You
To apply for this post, you must:
* Have NVQ level 2 in an ICT related field plus experience (or equivalent).
* Have experience working in a busy IT Technical 1st Line Support environment where customers are engaged daily on a remote or face-to-face basis.
* Provide Customer Excellence with compassion while understanding the impact on and managing the expectations of our customers throughout all levels of the organisation.
* Possess knowledge and experience of working within a technical environment that supports hardware, software, and mobile technologies.
* Have experience of working individually or collaboratively with technical and professional staff.
* Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base.
* Have practical experience of the Microsoft Office suite and Windows operating platforms along with good analytical/problem-solving skills.
* Communicate complex issues both verbally and in written format in a concise and easy-to-understand manner with staff.
You must also have an understanding of, and commitment to, equality, diversity, and inclusion.
In addition, we expect you to share and will ask you to evidence when you have demonstrated these as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances while still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Andrew Tongue - Technical Support Lead, Customer Support Team
Email:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
#J-18808-Ljbffr