Our client, a leading financial business, is looking for a Comms Oversight Manager to join them on a 12-month fixed-term contract basis in Bristol City Centre.
Job Summary:
* 12 month FTC
* Monday to Friday 9am-5pm
* Salary Range: £61000-£73000 depending on experience
* £5,400 car allowance (Car allowance is non-pensionable and will not contribute to bonus)
* Bonus: 12.5-18.75%
* 30 days holiday, excellent pension and company benefits
* Hybrid working options available
This is a critical role that has responsibility for the management and storage of communications. Reporting to the Head of First Line Risk within the Chief Operations Office (COO), the role holder will ensure the governance and oversight framework are embedded across the organisation to minimise risk exposure. Key priorities include meeting all regulatory requirements for the creation and maintenance of new and existing communications, and achieving target expired ratio of items across the estate. The role holder will be responsible for the day-to-day management of the Aprimo platform, providing technical support and leading the Literature team.
What You'll Do:
* Comms governance/management - responsible for the management and storage of communications, ensuring appropriate governance is established to monitor, review and improve user performance at all levels of the organisation – from system users to business unit forums and SLT/Steering groups to ensure it meets its expiry target of <2% for communications.
* Day-to-day Aprimo user support and system management - build and maintain a strong understanding of Aprimo and the workflows and digital asset management models. Responsible for maintaining training materials for new and existing users. Support regular reviews of systems and user activity to identify opportunities for efficiencies.
* Aprimo technical support - maintain Aprimo’s processes and oversee the platform’s operational resilience. Deal with any issues/change requirements when they arise, including diagnosis and fixing, design configuration, and developing and supporting the operational team in managing any releases. Support the development of complex reports when required, managing changes to various system attributes/fields and review the monthly/quarterly Aprimo change plans to ensure a positive user experience.
* Responsible for ensuring annual budgets are managed in accordance with agreed processes, and feed into the budget forecast and submission processes.
* Supervise the Literature management team through strong people management skills, ensuring the staff have the motivation and training to deliver to the required levels of performance, and manage team plans.
* Work closely with stakeholders in other departments as required, such as Distribution, Proposition, Risk, Legal and Compliance. Represent the First Line Risk Comms team when needed on projects, working groups and in other forums.
Requirements
Who You Are:
* Good understanding of the Literature Management process/objectives – the principle of item review/approval etc.
* Strong ability to navigate and use a technical platform with an understanding of the importance of data completeness and integrity.
* Be a certified Aprimo System Admin for Digital Asset Management (DAM), Productivity Management and Plan and Spend Modules OR evidence the skills/relevant experience to demonstrate the ability to act as an SME for the Aprimo DAM.
* Detailed understanding of business process models and the ability to translate business needs into such models and data structures.
* A strategic thinker and decision maker with strong influencing skills who can quickly build credibility with stakeholders at all levels.
* Exceptional project management skills, with the ability to manage multiple projects, budgets and deadlines.
* Excellent stakeholder skills, adept at winning support from a wide range of people.
* Strong analytical skills, with the ability to use data to make informed decisions and continuously improve processes and practices.
* Strong leadership skills, able to lead, develop and mentor teams across the function.
* A positive mindset with strong self-motivation and resilience, a flexible and proactive approach to tackling problems, and comfort at managing several tasks to often challenging deadlines.
* Experience of working at a senior level in a regulated environment and taking responsibility for reputation and risk, reporting to leadership teams.
* Experience of managing projects or complex programmes, together with managing budgets and dealing with competing priorities.
* Ability to demonstrate exceptional judgement, with a strong commercial understanding.
Benefits
Additional pay:
* Bonus scheme
* Yearly bonus
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Life insurance
* Private medical insurance
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