Job summary
As the Operational Team Lead for the Uckfield and Crowborough MIU, you'll be responsible for overseeing the smooth and efficient operation of this busy unit. This includes managing and supporting a dedicated team of healthcare professionals to deliver high-quality care to patients presenting with a wide range of minor injuries. You'll handle day-to-day operations, resource allocation, staff scheduling, and communication with clinical leads and other stakeholders.
At Sussex Community, our mission is to deliver Excellent Care at the Heart of the Community. Our Uckfield and Crowborough Minor Injuries Unit (MIU) provides urgent care services for patients with non-life-threatening injuries, serving as a crucial healthcare resource for the East Sussex community. We are committed to our values of Working Together, Compassionate Care, Achieving Ambition, and Delivering Excellence and seek a proactive Operational Team Lead to support the operational success of Uckfield and Crowborough MIU.
Main duties of the job
Key responsibilities include:
1. Operational Leadership : Ensure daily smooth operations, manage staffing, and oversee patient flow to deliver efficient, responsive care to the community.
2. Team Development : Conduct appraisals, support ongoing professional development, and ensure training needs are met to maintain a skilled and motivated workforce.
3. Service Improvement and Innovation : Collaborate on initiatives to enhance patient care, improve access to services, and align with NHS standards and policies.
4. Risk and Safety Management : Uphold patient and staff safety, manage incidents, and address risk within the unit, aligning with Trust policies and protocols.
About You
To thrive in this role, you'll bring:
5. Proven experience in managing multi-professional healthcare teams, ideally in a minor injuries, urgent care, or similar environment.
6. Excellent communication, organizational, and problem-solving skills to effectively manage operational challenges.
7. A passion for patient-centered care and a proactive approach to identifying and implementing service improvements.
About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
8. Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
9. Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
10. Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
11. Excellent training and development opportunities
12. Research opportunities
13. Cost-effective workplace nurseries in Crawley, Hove and Brighton
14. Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
15. Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
16. Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
17. Located in stunning Sussex, with easy access to the South Downs and the coast
18. Access to a wide range of benefits and discounts for NHS staff
Job description
Job responsibilities
19. To ensure the delivery of high-quality care working with the staff and patients to deliver appropriate assessment, investigation and treatment for all pathways.
20. To be responsible for the operational management and be accountable for the direct delivery of the service.
21. To provide operational leadership to ensure a motivated and dedicated workforce.
22. To contribute to the Trust agenda as a member of the management team.
23. The post holder is expected to work within organisational and other NHS and Government policies and interpret and facilitate how they are implemented within a defined area.
24. The post holder will also be expected to advise the Deputy Operational Head of Service and/or Operational Head of Service as appropriate on the operational implementation of policies forward visioning and developing the service at all times.
Why Join Us?
This role offers the opportunity to make a significant impact within Uckfield and Crowborough MIU, contributing to the health and well-being of the local community. We are dedicated to your growth, offering support and development opportunities within a collaborative and inclusive environment.
Apply Today!
If youre ready to lead with compassion and bring innovative thinking to urgent care services at Uckfield and Crowborough MIU, wed love to hear from you. Apply now to join our team and help us deliver excellence in community-based healthcare!
Please view the job description and person specification for full details and further information of the role.
Person Specification
Qualifications and/or Professional Registration
Essential
25. Degree level qualification and/or relevant management experience
26. Evidence of continued professional development
27. Evidence of leadership education/development or a willingness to undertake this
Desirable
28. Management qualification or willingness to undertake
Other role requirements
Essential
29. Must be a car driver, have access to a car for work purposes and be willing to travel between sites, potentially at short notice
Experience
Essential
30. Experience of managing a team or other relevant management experience
31. Knowledge and experience in using various IT systems
Desirable
32. Experience of managing a multi-professional team/collaborative working
33. Demonstrable success in delivering change and performance with and through your teams, by engaging them in development & delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback.
Skills and Knowledge
Essential
34. Ability to work as an Autonomous individual
35. Good numeracy and literacy skills
36. IT literate with the ability to use all Microsoft office applications
37. Demonstrates excellence in communication skills with an ability to negotiate and manage conflict
38. Current knowledge of local and national policies informing health and social care
39. Knowledge of Clinical governance, clinical audit and clinical supervision
40. Demonstrate ability to reflect and learning from situations
41. Identifies difficulties as challenges and works with others to identify solutions
42. Demonstrate self-awareness, able to identify personal limitation and shows openness to address them
43. Awareness of professional responsibilities and boundaries.
44. Sound knowledge of safeguarding vulnerable adults and children
45. Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations.
46. A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority.
47. Ability to manage and deliver to deadlines and within resources.
48. Ability to think and plan tactically and creatively, and to prioritise work programs in the face of competing demands
49. Ability to analyse complex problems and to develop practical and workable solutions to address them.
Desirable
50. Knowledge of local and national policies relevant to clinical area.