About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. JOB DESCRIPTION: As an organization, we're committed to an excellent work culture that adopts our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge. The role: As a Manager of Customer Success, you will be responsible for building and leading a team of Customer Success Managers (CSMs) & Technical Success Manager (TSMs) who will own the overall customer relationships, becoming trusted advisors and ensuring the success of the post-sales partnership. Your primary goal is to ensure that your team enables customers to achieve greater success using Commvault’s technologies. What you will do: Customer Experience : Oversee the entire customer journey from onboarding through renewals, focusing on driving positive customer sentiment, high renewal rates (both Gross and Net), and managing the Regional Subscription Renewal business. Team Leadership : Build and lead a team of CSMs/TSMs who will own the overall customer relationships, ensuring they become trusted advisors and drive customer success. Customer Outcomes : Drive customer outcomes by demonstrating the value and return on investment (ROI) of Commvault’s technologies. Key performance indicators (KPIs) include onboarding, adoption, expansion, and renewals. Collaboration and Analysis : Foster outstanding collaboration skills within your team and with other departments. Think critically and laterally to provide critical data and insights back to the global business. Priority Management : Adapt to shifting business priorities and prioritize tasks appropriately and quickly. Business Health Analysis : Provide detailed analysis of the health of the overall business, own action plans in your region to mitigate risks associated with down-sell and churn. To excel in this role, you must be passionate about leading a customer success team, have exceptional collaboration skills, and be able to think critically and laterally. Your ability to provide detailed analysis and own action plans to mitigate risks will be crucial to the success of your region and the company. What you will need to be successful: Experience : At least three years of experience working in a Customer Success Management role, ideally in a Data Management SaaS company. Leadership : Demonstrated experience leading Customer Success Managers in a SaaS or subscription enterprise software company. Strategy Execution : Proven ability to execute strategies and process improvements, translating them into initiatives and tracking successful delivery. Global Team Management : Demonstrated ability to manage global, distributed teams across different cultures and geographies. Leadership Presence : Strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams. Flexibility : Ability to respond flexibly to evolving business needs and deal with ambiguity. Collaboration : Ability to collaborate effectively across the organization, including with Product, Engineering, Account Management, Operations, Support, and external stakeholders. Autonomy : Capable of working independently to deliver on responsibilities and objectives. Interpersonal Skills : Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by strong communication, presentation, and influencing abilities. Organization : Highly organized with strong project management skills. Dynamic Environment : Ability to thrive in a dynamic, fast-paced environment, handling multiple tasks and priorities simultaneously. Skills/experience that could set you apart: A background or experience gained within SaaS, Cyber Security or Cyber Resilience business. Fluency in English (written and verbal) along with another European language in either French, Italian, or German to at a professional business level. You’ll love working here because: We offer an attractive compensation package Employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An all-embracing company culture, an opportunity to join our Employee Resource Groups Join us in shaping the future of cyber resilience – where your skills, innovation, and passion make a real impact. Together, we will redefine what's possible in the world of data protection and business resilience LI-SS1 LI-Remote Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodationscommvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteamcommvault.com. For our Candidates to prioritize your security: Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteamcommvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website .