Join to apply for the Partnerships Administrator role at Forge Holiday Group
This range is provided by Forge Holiday Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary: Up to £24,000 per annum
Working Hours: 37.5 hours per week, 9am until 5:30pm
Working Policy: Flexible hybrid-working policy, with a minimum of two days a week from our Chester head office post probation.
Team: Marketing
Reports to: Senior Partnerships Manager
About the Partnerships Administrator Role
This Partnerships Administrator role will be responsible for the administration of third party bookings to ensure the correct processing, recording and communication of bookings, ensuring tasks are completed efficiently and professionally.
The completion of all necessary documentation associated with third party bookings, specifically Booking.com and Airbnb. The role will also include liaising with internal operational teams to ensure that best possible customer experience both for holidaymakers and Owners.
Responsibilities:
* Completing administrative tasks to support the partnerships team and wider marketing department to ensure an effective and efficient internal service.
* Ensuring all documentation in relation to all third party bookings (including Booking.com, Airbnb, TripAdvisor and HomeAway) are completed accurately and to set deadlines.
* Taking customer queries via Booking.com dashboard, resolving issues and answering questions where necessary.
* Working alongside our Owners team to ensure property listings are detailed and up to date on our partners.
* Providing support to others within the marketing team during busy periods (i.e. Peak periods, sickness and holidays).
* Any other duties within the scope, spirit and purpose of the job as requested by your line manager.
Skills & Experience
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
Key Skills:
* Strong communication and interpersonal skills
* Ability to prioritise and organise workloads
* Ability to work on their own and as part of a team
* Friendly approach to all members of the organisation
* Professional approach to Owner/Customer calls
* Experience working with Excel
* Experience working within an administration and or Finance Department.
Standout Skills:
* Experience taking payments
* Production of reports
* Other elements of administration.
Company Benefits
* Annual STIP Company-wide Bonus Scheme offering an additional 10% of your salary through our performance-based bonus program
* 33 days of annual leave + bank holidays, up to 5 extra days with long service
* A day off to celebrate your Birthday
* Two paid Volunteering Days off annually
* One of only 1000 BCORP-certified companies in the UK
* Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
* Exclusive discounts on stays for you, family and friends
* Discounts and offers with a focus on your overall wellbeing
* Health Cash Plan
* Training & Development programs to set you up for success
* 24/7 mental health support and initiatives
* Access to the gym at our Chester HQ
* Free parking at our Chester HQ
* Employee Savings Scheme transferring directly from your salary
* Long Service Awards
* Hybrid working for selected roles.
Diversity and Inclusion
We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development!
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