The provided job description is quite comprehensive and well-structured, but it can be improved for better readability and clarity by properly formatting the HTML tags and organizing the content more effectively. Here is a refined version:
Job Title: Service Advisor - Aston Martin Sevenoaks
Job Reference: REQ10398
Date Posted: 08/10/2024
Application Closing Date: [Please specify if known]
Location: Aston Martin Sevenoaks
Salary: Competitive and with a bonus and OTE scheme in place
Contractual Hours: Full-time
Job Category/Type: Aftersales
Job Description
Marshall Motor Group is seeking a Customer Service Advisor at Aston Martin Sevenoaks. The role involves being the point of contact between customers and the workshop, providing excellent customer service, and supporting the customer journey. Full training is provided, including an induction program, shadowing opportunities, and a buddy system to help you settle into your role.
Benefits
* 25 days annual leave plus bank holidays
* Life assurance
* Pension scheme
* Wellbeing support
* Employee discounts for servicing and popular retailers
* Purchase discount scheme
Who We Are
Marshall Motor Group is one of the UK’s largest car dealer groups, representing 24 major manufacturers with 143 stores across 34 counties. Part of the Constellation Automotive Group, we offer vast opportunities for career growth.
The Role
As a Service Advisor, you will manage customer relationships, support their journey, and ensure a positive experience. You will work front of house, so a passion for helping customers is essential. Training and development are provided.
Who You Are
* Previous customer service experience
* Passionate about customer experience
* Organized, with attention to detail
* Comfortable working to deadlines and managing expectations
* Supportive and professional in handling complex issues
* Tech-savvy, with CRM experience preferred
What You’ll Do
* Manage customer relationships from initial contact to arrival
* Support customers throughout their journey
* Advocate for the business and customer needs
* Complete administrative duties accurately
* Support future customer requirements
* Collaborate with team to deliver outstanding service
If interested, apply online, and our recruitment team will contact you. We are committed to equal opportunity employment and nondiscrimination policies.
#J-18808-Ljbffr