The Role
Overall purpose
The Housekeeper will:
• Ensuring that a clean and welcoming environment is provided for our clients and customers, staff and visitors, maintaining our reputation
• Providing a safe environment, ensuring infection control and hygiene policies and procedures are followed
• Getting to know clients’ requirements and preferences and providing a personalised service
• Contributing to safeguarding the welfare of clients
Responsibilities and accountabilities
Undertaking a variety of general cleaning tasks which may be in clients’ rooms and / or communal areas, including but not limited to: bed making, vacuuming, dusting, floor washing, dishwashing, toilet cleaning, emptying bins and recycling
Cleaning to the expected standards, in line with policies and procedures, including the infection control policy
Maintaining up to date knowledge about efficient and safe use of cleaning equipment and appropriate and safe use of chemical cleaning products and COSHH regulations.
Keeping all cleaning equipment in good working order and carrying out routine maintenance tasks on cleaning equipment. Reporting any faults
Getting to know individual needs of the clients and ensuring any specific dietary requirements are met (e.g. allergies, texture modification, special and cultural diets)
Providing an initial response to requests or complaints with professionalism and understanding. Referring to a senior mem...