Credit Control Manager position at Trinity Property Group Location – Hemel Hempstead Working hours – 9:00 - 17:15 Monday to Friday Salary – Competitive Contract – Permanent TPG are a well-established and fast-growing Residential Property Management Group operating across the UK. TPG has grown significantly via acquisition and now acts as an umbrella company within the Odevo Group. We recognise that talent (that’s you) may wish to stay close to home for the best work-life balance, and here at TPG there’s no need to compromise. With offices, developments and hubs located nationwide, you’ll enjoy the same amazing opportunities and benefits to work in an exciting role with brilliant people. Are you a Credit Control Manager looking for your next exciting role? Do you have experience, or an interest in Property? Then we have the role just for you We are looking for a Credit Control Manager join our ever-expanding team What’s in it for you? We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: 24 days’ annual leave Bank Holidays. Perkbox (which offers a range of discounts for shopping and services). EAP (Employee Assistance Programme) – Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life. Hybrid Working (After training and probation is completed). Flexible working opportunities. Financial support towards personal development / training. Real opportunities to grow and progress. Recognition incentives. Cycle to Work scheme. Employee Referral Scheme and much more……. What will your role look like? The Credit Control Manager is responsible for supervising the team of Credit Controllers. Ensure compliance with industry guidelines and internal policies to ensure they are executed accurately, in a timely fashion. Ensure the Team meets with its primary objectives, to include the collection of mainly Service Charge and Ground Rent payments, resolving and coordinating resolution of queries Monitor team’s workflow/workload including emails, phone calls and communications records (CRM’s). Support and assist team members with query/issue/dispute resolution and being the first point of contact for escalation. Maintaining a personal portfolio of key clients. Monthly, weekly, and ad-hoc reporting Coordinating and delivering training and development needs to team members. Carry out ad hoc projects/tasks as maybe required including those within the wider Finance Department Ensure that the business reputation and good standing is always protected. Do you have these skills? Must have at least 3 years’ experience within a customer service/collections/credit control/debt recovery environment Proven experience of supervising a customer focussed team. Good knowledge basic accounting principles Client focussed, organised, self-motivated, with ability to use own initiative and work to tight Ideally possess knowledge of the residential property management sector Ideally educated to A-level standard (or equivalent), with minimum GCSE grades A-C in English & Maths TPG are proud to be part of the Odevo Group. Look us up on LinkedIn for more information or visit our website for a list of our current opportunities. If you just want to have a chat to find out more, give our recruitment team a call who are always happy to help and provide further details () please quote the Ref number below. All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.