Are you based in Reading? We are looking for a Front Office Executive to join our team. Reporting to the Front Office Manager you will be take ownership of multiple activities within the Front Office Team. Being part of a small team providing knowledge and support to our colleagues with responsibility for resolving queries, locating, and populating information to create excel Space Orders. All activities to meet customer expectations within agreed timelines with quality and acceptable productivity levels. Primary Responsibilities/Day to Day Activities: Proactively resolving queries relating to Order Processing, Reject Tasks, Reconciliation of reports, Auto Renewal, and new products/processes - within agreed timescales Management and resolution of “exceptions” created during Sales/Fulfilment process Interaction with internal contacts to resolve queries via telephony, SAP, C4C, Outlook and Teams Chat Creating spreadsheet space orders, or resolving queries for our senior sales personnel Processing of Auto Processing (AP) failures to ensure customer and compliance requirements are adhered too and revenue opportunities are maximized, to include the Sales Reject process Quality checking and validation/reconciliation of data Proactively making recommendations to improve processes and quality Support and assist colleagues and line manager, and to contribute to the group’s effectiveness and team spirit Continually develop own knowledge and skills Work collaboratively with Sales, Service and Fulfilment Teams and Offshore colleagues Business Relationships: Sales Service and Fulfilment Teams Off-shore Contacts Company Stakeholders Required: Proficient level of written and verbal communication skills Time management skills and WIP management to ensure your deadlines/targets are achieved Flexibility to deal with changing workloads and the ability to use own initiative, with a can-do attitude Preferred: Good knowledge of SAP, C4C and Outlook Ability to manage internal/external customers A little more about Yell… We’ve recently been through a transformation journey from the print marketing business we were previously known as (Yellow Pages) to a now full-fledged Digital business who has partnered with Google, Facebook, Microsoft Bing, Apple and Alexa. Our aim is simple - to help customers achieve their business goals. We do this by building and managing a customised digital marketing programme for their business. Our mission is to enable great conversations between trusted businesses and consumers, through the power of cutting-edge technology, innovative solutions and best in class service.