An exciting opportunity has arisen for an enthusiastic and adaptable individual to join our friendly administration team at Rosemary Lodge Veterinary Hospital.
About the Role
As a Veterinary Administrator, you’ll play a vital role in ensuring the smooth operation of our busy 24-hour hospital. You’ll handle a variety of administrative tasks while delivering excellent client service.
Responsibilities include:
* Processing insurance claim forms and payments.
* Allocating payments and managing account adjustments.
* Handling insurance, accounts, and general client queries—both in person and over the phone.
* Discussing and processing credit scheme applications.
* Supporting the Office Manager, Practice Manager, and Clinical Directors with additional administrative tasks as needed.
About You
We’re looking for a self-motivated, efficient, and versatile individual who thrives in a fast-paced environment. The ideal candidate will:
* Have previous experience in a veterinary environment, including customer service and administration.
* Be confident and professional when interacting with clients and colleagues.
* Possess strong computer skills and be comfortable working with figures.
* Perform well under pressure and adapt to changing priorities.
Rota patterns that work for you
This part-time role consists of 24 hours per week, spread across three days. The working hours are Tuesday from 8:30 am to 5:00 pm, Wednesday from 8:00 am to 4:30 pm, and Friday from 8:30 am to 5:00 pm.
Why Join Us?
By joining our team, you’ll become part of a group dedicated to providing exceptional care for both clients and their pets. We offer a supportive, friendly working environment and great benefits, including:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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