12-month contract role working for a well-established non for profit organisation. In this role you will be responsible for effectively responding to inbound enquiries from members, employers, and customers, ensuring a first-class and personalised experience is delivered.
You will respond to enquiries via telephone and email with the goal of continuing delivering exceptional service and improved customer satisfaction and retention rates.
The role is hybrid, 2 days in the Bracknell office (parking on site), 3 days from home. Hours are 9am - 5pm with an early finish on a Friday. We are looking for individuals available to start at short notice, the role offers excellent benefits including:
* 25 days holiday plus bank holidays
* Birthday Day Off
* Generous Pension Contribution and Pension Advice
* Employee Assistance Programme
* Private Medical Insurance
* Health Cash Plan
* Life Assurance
* Great Learning and Development opportunities
About You
We're looking for an individual who has excellent communication skills and demonstrable experience in a busy and varied customer service role. Able to deal confidently with people at all levels, developing positive working relationships with team members, colleagues and other departments, you will have excellent telephone call handling skills and be a strong team player who can effectively manage and prioritise a busy workload.