As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
To provide Admin support to the Clinic Coordinator team within the Bristol Eye Hospital.
Assisting in uploading e-RS referrals to Evolve for Triage and uploading documents.
Dealing with routine emails from various mailboxes and supporting the Admin team with work.
Main duties of the job
1. To support the triaging of referrals by liaising with key clinical staff.
2. Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders.
3. Act as a point of contact for queries from clinical and non-clinical staff.
4. Liaise with clinical and non-clinical teams across the Trust and external organisations including via telephone and email.
5. Escalate patient queries, capacity problems, and general issues to the role’s line manager or relevant clinical staff as appropriate.
6. Communicate changes to clinics and appointments to patients as instructed, often at short notice.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception.
* Previous NHS experience.
* Previous Customer Service experience.
* Experience of dealing with the public, both on the telephone and in person.
* Experience of developing and maintaining professional working relationships.
* Experience of using a Patient Administration System.
* Knowledge of NHS RTT pathways.
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change and motivate others.
* Ability to work on your own, using your own initiative, if required.
* Confidence to handle difficult conversations with patients, relatives and carers.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Working knowledge of outpatient policies and procedures.
Qualifications and Training
* Good standard of general education GCSE’s at grade C or above.
* Microsoft office packages – Word, Excel and Outlook.
* Administrative qualification or working towards e.g. NVQ level 2 or equivalent qualification or experience.
* A pride in the quality and accuracy of your work and attention to detail.
* Co-operative, helpful and flexible attitude to work.
* Genuine interest in the structure and work of the Trust.
* Willingness to undertake training and develop additional skills.
* Forward-thinking, innovative and proactive approach to work.
* Remain calm in stressful situations with strong resilience.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Teresa Naish
Job title: Assistant Performance & Operations Manager
Email address: Teresa.naish@uhbw.nhs.uk
Telephone number: 01173429126
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