Operations Manager
Location : across all services
Salary: A GBP 55:60k pa
Our values reflect us all and theyre the beating heart of everything we aspire to be.
They set out our culture, the way we behave and the way we do things.
Our values...
* Change perceptions. See the world through the eyes of the people we support and mold the world around them
* Take a different outlook. Be confident to use our wealth of experience and knowledge to look at unique situations differently
* Be nice, kind, patient, resourceful, open minded, resilient and forgiving
* Understand why situations occur. We take an evidence:based approach to why behaviour occurs and how to respond appropriately.
* Everyones opinions matter. We value every individual as part of the team, and they are key to the success of the people we support and the organisation
We operate seven apartment:based care homes located in Castleford, Garforth, Snaith, Bradford, Roundhay, Pudsey and Rastrick. Each of our homes provides supportive accommodation for 6:9 individuals within their own homely flat:based settings. As we prepare to launch our brand new service in Rastrick, scheduled to open early 2025, we are seeking experienced, dedicated, and motivated individuals to join our team. The services are yet to be inspected by CQC, so were looking for someone with a proven track record in operational management and achieving great outcomes (Good or better CQC ratings under your belt is a big plus).
Youll be supported every step of the way by a brilliant team.
Role Overview
* Reporting to the Director of Operations youll work alongside a group of managers ensuring consistent and reliable care across your allocated services.
* You will be accountable for the operational delivery of a number of services, coaching and providing regular feedback through good governance, audits and data analysis.
* You will be familiar with budgeting, maintaining financial performance and seeking opportunities for growth.
* Youll be passionate about supporting adults with lots of different needs such as learning disabilities, autism and mental health. processes are in place and adhered to in line with the requirements of the regulator.
Your Responsibilities:
Person:led Care
* You will work alongside the people we support and our colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level.
* In addition to this you may deliver personal care to people where and if required in a person:centred way that is always respectful and dignified. You will role model best practice while doing so.
* As the Operations Manager you will be responsible for the delivery of effective and efficient personalised services for people, ensuring systems, processes and practices are in place and reported to keep people safeguarded from abuse.
* Working with external stakeholders and internal support functions to learn from the past and reflect on new ways of working to reduce future incidents and build positive relationships to achieve good outcomes for the people we support through regular meetings and the completion of annual reports, questionnaires, and relevant documentation in line with the registration and contract compliance.
Great Planning and Leadership
* You will work with the team to lead a culture that reflects our values and supports our colleagues and the people we support to further develop their skills and satisfies all legislative requirements and company standards via training and supervision targets being achieved monthly.
* You will ensure all risks to people supported are continually assessed, their safety monitored and managed, and they are supported to stay safe as well as monitor peoples care and treatment and act proactively on outcomes through completing monthly Quality Assessment Audits to ensure processes are in pl