Job Description
* 3-4 yrs of University education post High school (B.Sc. or Diploma)
* 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
* 3-5+ years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
* Technical helpdesk or technical call center experience is necessary.
* Disciplined, systematic problem-solving skills required.
* Hands-on work experience with the following:
* Windows Operating systems, MAC, Unix/Linux
* Clients: Windows XP, Windows 2000, Windows 98
* Remote desktop connectivity applications: RDP, pcAnywhere
* MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
* Internet browsers (e.g. Explorer, Netscape, Firefox)
* VPN and remote dial-in users
* Support for laptop, desktops, and printers
* Others: Adobe Acrobat and other common desktop applications
* Experience in SME support in specialized desks like VPN, MS Office etc.
* Management and System Administration of MAC workstations