Job summary Fern House Surgery is seeking an experienced and dynamic patient services manager to lead our reception team in delivering outstanding patient care.This position is offered on a full-time basis, working hours are Monday to Friday. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This role requires strong leadership skills, experience in a GP practice, and proficiency with the SysmOne system. The position offers a competitive salary, professional growth opportunities, and a supportive work environment. Main duties of the job Leadership and management: oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale. Acting as a hands-on trouble-shooter where required. Patient-focused care: be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care. Appointment and workflow management: expertly manage the appointment system, ensuring efficient patient flow and timely service. ensure all objectives & tasks are carried out efficiently and on time by reception team. Staff development: lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork. IT and admin expertise: ensuring data accuracy and efficient processing of patient information. Oversee and manage all administrative tasks completed by the reception team such as the emails, incoming/outgoing post, the upkeep of notice boards and receipt of incoming deliveries. Collaboration: work closely with the practice manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented. Quality control: maintain high standards of patient service, managing feedback, and continuously improving procedures. Deal with complaints: be the first point of contact for any complaints that come into the surgery. Oversee premises: the patient areas such as reception, waiting room, consulting rooms and corridors. About us Fern House Surgery located in the busy town of Witham, is a large GMS dispensing practice with 8 partners and approximately 16,500 patients. The partners and staff of this long-established practice are committed to providing the highest level of patient care. Date posted 24 January 2025 Pay scheme Other Salary £32,000 a year - depending on experience Contract Permanent Working pattern Full-time Reference number 8772 Job locations 125-129 Newland Street Witham Essex CM8 1BH Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Experience Essential If you are an experienced manager looking for a new challenge, then we would love to hear from you. All applicants should have the following skills and experience: Leadership experience: A proven track record in a leadership role, ideally in a GP practice or healthcare setting. GP reception experience with a deep understanding of practice operations and patient care. People skills: An approachable, calm, and reliable individual who thrives in a team environment and can maintain composure under pressure. Problem-solving: The ability to adapt quickly and make sound decisions, especially in busy and challenging situations. Flexibility: A willingness to cover shifts and adapt to changing schedules when necessary. Person Specification Experience Essential If you are an experienced manager looking for a new challenge, then we would love to hear from you. All applicants should have the following skills and experience: Leadership experience: A proven track record in a leadership role, ideally in a GP practice or healthcare setting. GP reception experience with a deep understanding of practice operations and patient care. People skills: An approachable, calm, and reliable individual who thrives in a team environment and can maintain composure under pressure. Problem-solving: The ability to adapt quickly and make sound decisions, especially in busy and challenging situations. Flexibility: A willingness to cover shifts and adapt to changing schedules when necessary. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 125-129 Newland Street Witham Essex CM8 1BH Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)